Chandigarh – Training On Soft Skills
(C-TOSS)
Background
Chandigarh is emerging as a strong destination
for IT/ITES investment in India. The city is attractive enough
and is being evaluated at par with the metropolitan cities.
To further strengthen the objective of making Chandigarh a
Technology hub, Chandigarh Administration is planning an initiative
to start the training programs to develop professionals for
the IT/ITES/BPO sector. The training programs are meant to
upgrade the skill set in Chandigarh with the skills required
for Global Work professionals.
The ITES policy of Chandigarh has envisioned
accelerating the Economic growth of Chandigarh by leveraging
the potential for IT and ITES in the city, and creating a
competitive knowledge base for sustaining the growth of the
industry. The objective of the policy is to make Chandigarh
a major center for IT Enabled services, by attracting a substantially
large share of the ITES industry in India and to enrich the
skill sets of the youth of the Union Territory to provide
them with high level employment and to enable high quality
delivery of ITES.
The major initiatives to be taken by the
Administration relate to Education, Infrastructure and Policy
Incentives, which have a vital impact on the ITES sector.
The initiatives to be taken to upgrade the skills of the youth
of Chandigarh for ITES Industry requirements are as follows:
- Training in the use of computers and in verbal skills
including spoken English right from the primary school
level.
- At least 30% of school graduating population would have
adequate soft-skills to support the ITES industry by 2006.
This implies that out of approximately 10,000 senior secondary
school graduates every year, about 3,000 would be trained
to work in ITES/BPO companies. Most of these would be
trained when they begin/enter colleges.
- Training centers for skill sets specific to the ITES
sector like language/accent training, basic computer and
Internet training and customer handling skills.
ITES-BPO Scenario - Chandigarh
Chandigarh is emerging as a strong destination for IT/ITES
investment in India. The city is attractive enough and is
being evaluated almost at par with the metropolitan cities.
Major Hubs at Bangalore, NCR, Mumbai are suffering from
high worker attrition rates, exhausting skills pool and
escalating cost of operations. A secure environment, ample
human resource availability and reliable infrastructure
are the major factors that are drawing IT/ITES bigwigs to
Chandigarh. Chandigarh is the employment node for the entire
northern region that is known for its entrepreneurial skills
and perseverance, qualities that are targeted by companies
of the new economy. A network of optical fiber cable, in
addition to government initiatives, has further added to
investment appeal.
Chandigarh Technology Park is a potential address for large
IT/ITES companies for setting up their offices.
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